Terms & Conditions

Terms of Services


By accessing this Website, accessible from www.IcedHQ.co.uk, you agree to be bound by these Website Terms of Service and agree that you are fully responsible for the agreement with any relevant laws. If you disagree with any of the terms here, kindly refrain from accessing the Website. The materials in this Website are protected by copyright and trademark laws.


License to Use

IcedHQ permits you to temporarily download one copy of the materials on IcedHQ's Website for strictly personal, non-commercial transitory viewing. This is a grant of license, and not a transfer of title. Under this license, you may not:

· modify or copy the materials on this Website;

· use such materials for any commercial purpose or any public display;

· try reverse engineer any software contained on IcedHQ's Website;

· remove or distort any copyright or other proprietary notations from such materials; or

· transfer such materials to any person or "mirror" them on any different server.

Upon violations of any of these restrictions, IcedHQ has the right to terminate your use of the Website. Upon termination, your viewing right becomes terminated, and you are expected to destroy any downloaded materials in your possession, both printed and electronic.

If we notice any copyright issues, we may take any relevant legal action against the infringer.



All the materials on IcedHQ's Website are provided "as is". IcedHQ makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, IcedHQ does not make any representations concerning the accuracy or reliability of using the materials on the IcedHQ's Website or otherwise relating to such materials or any sites linked to the IcedHQ's Website.



IcedHQ or its suppliers will not be held accountable, in any way, for any damages that may arise with the usage or inability to use the materials on IcedHQ's Website, even if IcedHQ or an authorize representative of the company has been notified, orally or written, of the possibility of such damage. It is important to note that certain jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages. In such a situation, these limitations may not apply to you.


Revisions and Errors

The materials appearing on IcedHQ's Website may include technical, typographical, or photographic errors. IcedHQ will not promise that any of the materials in this Website are accurate, complete, or current. IcedHQ may change the materials contained on its Website at any time without notice. IcedHQ does not make any commitment to update the materials.

If IcedHQ notices anything wrong, especially as regards an order, on the website, we hold the right to cancel any order.



IcedHQ has not reviewed all of the sites linked to the IcedHQ's Website and is not responsible, in any way, for the contents of any such linked site. The presence of any link does not imply endorsement by IcedHQ of the site. The use of any related website is at the user's own risk.



IcedHQ may revise these Terms of Service for its Website at any time without prior notice. Using this Website, you agree to be bound by the current version of these Terms of Service.

Returns & Exchanges

Privacy Policy

Your privacy is important to us. It is IcedHQ's policy to respect your privacy regarding any information we may collect from you across our Website, https://www.IcedHQ.co.uk, and any other sites we own and operate.

IcedHQ asks for only personal information when it truly needs it to provide a product or service to you. IcedHQ collects it by fair and lawful means with your full knowledge and consent. IcedHQ will let you know why it collects your information and how it will be used and stored.

IcedHQ retains the information you share for only as long as necessary to provide you with your requested product or service. IcedHQ protects information within commercially acceptable methods that avert loss, theft, and unauthorised access, disclosure, copying, modification, or usage.

IcedHQ doesn't share any personally identifying data publicly or with third-parties, except when compelled by appropriate law.

Kindly note that our Website may link to external sites not operated by IcedHQ. Also, note that we have no form of control over these sites' content and practices; therefore, IcedHQ cannot accept any form of responsibility or liability for their respective privacy policies.

You have the right to refuse our request for your personal data, with the understanding that IcedHQ may be unable to provide you with some of your desired products and/or services.

Your continued usage of our Website will be deemed as an acceptance of our practices regarding your privacy and personal information. If you have any questions about how IcedHQ handles user data and personal information, kindly contact us.

This Privacy Policy is fully effective as of 1 January 2021.

Returns & Exchanges


We accept returns on certain items. You are free to return unopened items in the original packaging within a period of 7 days of getting your purchase with the receipt or proof of purchase. After 7 days of receiving your purchase, we cannot offer you any refund.


Upon getting the returned item, our team will thoroughly examine it and notify you through your email with us, within a reasonable period, whether you are entitled to any form of return/exchange. If we confirm that you are entitled to a return, we will refund your purchase price, with a credit automatically applying to your original payment method.

In addition, as highlighted in our FAQs section, our products are delicate and need to be treated as such. We advise against excessive use of chlorine water and any contact with bleach and other chemicals/soaps/perfume, which can lead to corrosion on the pieces over time. The jewellery needs to be well-maintained. We do not offer any refund/return/exchange on any pieces that have been tarnished or faded due to the customer's mistreatment.

Refunded may not apply to regular priced items. Sale items are non-refundable.

If you would like to follow-up on the status of your return, please contact us at IcedHQ@yahoo.com.


No Refund on Custom Pendants

IcedHQ doesn't accept any form of return or exchange on custom pendants purchased as they are commissioned and created based on your requirements and cannot be resold.

Nevertheless, you may contact us with details of the product and the defect if you receive a defective item. Upon receipt of the returned product, IcedHQ will thoroughly examine it and notify you via the email you shared with us, within a reasonable period, whether you are entitled to a replacement due to the defect on the custom pendant. If we think you are entitled to any replacement or refund, we will replace the product.

Please note we will need to be notified within 7 days of receiving the custom pendant of any defects as any defects after this period will be considered caused by negligence.


Return Shipping

Kindly note that returns exclude any shipping and handling charges displayed on the packaging slip or invoice. You are required to pay any shipping charges for all returns. In addition, you are fully responsible for any damage or loss to hardware during shipment. IcedHQ doesn't guarantee any receipt of your returned item. No shipping and handling charge is refundable. Any amount refunded excludes the cost of shipping.